Retrieve Incident - Admin Tasks

1. Write down incident number from the incident dialog/screen shot 
   
2. Select Retrieve Incident command from Administration tab/StatMap group
   
3. Type in Incident ID and click OK 
   
4. Save returned zip file
   
5. Unpack the zip file and investigate its content or alternatively send it to support (at) statmap (dot) co (dot) uk

Security considerations

Incident logs contain the following pieces of information:

• Incident message
• Time and date of occurrence
• User name
• Map, viewport and active layer reference
• Screen capture of Earthlight window

Earthlight never includes any passwords or record data (apart from the one visible on the screen). Moreover a screen capture is always limited to Earthlight window. All aforementioned data are being packed into a single, unencrypted zip archive – you can unpack and read it to confirm that no sensitive data have been extracted from the system.