This will display the summary screen of all your opened requests.
“Open” cases are shown by default. “All” cases include Closed cases too. Each column heading can be sorted and filtered.
Click New to enter a new application if someone has emailed or phoned directly, and complete the form.
Request Name - To update any existing case click on the application number, which takes you into the Request Tab.
Status
The logic to feed this status are as follows:
Tasks – need to be updated at correct stages. | Status | Action |
Application submitted | Received | Initial acknowledgement email is automatically sent to the customer |
When officer name is added to the case | Allocated | None |
When fees are generated and “checked” | Awaiting Payment | Fee details email is automatically sent to the customer, confirming payment |
When payment has been received, add to Fees tab | In Progress | None |
Checking LLPG, Emailing Royal Mail (if required) etc | In Progress | None |
Correspondence to applicant to agree application | Completed | None |
Close Case | Closed | Only to be closed if application completely finished. |
This screen is configurable and columns can be changed in the UI Settings section of SNN Settings.
